Consumer guide · Travel

How to get a refund from Airbnb when a stay goes wrong

Follow the steps yourself for free. Sam isn't open to the public yet — join the waitlist and we'll invite you when a spot opens.

1. Report it within 72 hours

Airbnb's policy says guests must report reservation issues within 72 hours after discovering them. Take photos first.

Highlighted excerpt from Airbnb's page for: 1. Report it within 72 hours
Airbnb, "Rebooking and Refund Policy" (highlight added) · Captured October 16, 2026 · View source

2. You can get a full or partial refund

If Airbnb finds the issue disrupted your stay, it says it will give a full or partial refund or help you find a similar place.

Highlighted excerpt from Airbnb's page for: 2. You can get a full or partial refund
Airbnb, "Rebooking and Refund Policy" (highlight added) · Captured October 16, 2026 · View source

3. Service fees count too

Under AirCover for guests, Airbnb says a refund can include service fees — make sure they're in the number you ask for.

Highlighted excerpt from Airbnb's page for: 3. Service fees count too
Airbnb Help, "AirCover for guests" (highlight added) · Captured October 16, 2026 · View source

Screenshots captured October 16, 2026. Not affiliated with Airbnb.