Consumer guide · Car rental

How to fight a damage charge from Enterprise

Follow the steps yourself for free. Sam isn't open to the public yet — join the waitlist and we'll invite you when a spot opens.

1. Damage Waiver covers minor damage

Enterprise says that for US rentals, minor damage such as scratches, dents, or a chipped windshield would be covered by a Damage Waiver, an optional product you can buy with the rental.

What to do: Check your rental agreement to see whether you accepted the Damage Waiver.

Highlighted excerpt from Enterprise's page for: 1. Damage Waiver covers minor damage — Enterprise, "What happens if my rental car has a scratch or minor damage?" (highlight added) · Captured October 18, 2026 · View source

2. No waiver? Ask for the evidence

Enterprise says if you didn't buy the Damage Waiver and the car gets damaged, you may have to pay for repairs out of pocket.

What to do: Gather your pickup and return photos and ask for dated damage photos, the repair estimate and an itemized bill before paying.

Highlighted excerpt from Enterprise's page for: 2. No waiver? Ask for the evidence — Enterprise, "What happens if my rental car has a scratch or minor damage?" (highlight added) · Captured October 18, 2026 · View source

Screenshots captured October 18, 2026. Not affiliated with Enterprise.