Consumer guide · Airlines

How to get a refund from Southwest after a flight disruption

Follow the steps yourself for free. Sam isn't open to the public yet — join the waitlist and we'll invite you when a spot opens.

1. Significant disruption = refund, even on non-refundable fares

Southwest says if your flight is canceled by Southwest, significantly delayed, or significantly changed (generally three or more hours domestic, six international) and you decide not to travel, you are eligible for a method-of-payment refund — even for non-refundable tickets.

Highlighted excerpt from Southwest's page for: 1. Significant disruption = refund, even on non-refundable fares
Southwest Airlines, "What is Southwest's refund policy?" (highlight added) · Captured October 18, 2026 · View source

2. Refunds are processed within 7 business days

Southwest says these refunds are processed within seven business days, and that eligible travelers are also entitled to refunds of bag fees and unused extras.

Highlighted excerpt from Southwest's page for: 2. Refunds are processed within 7 business days
Southwest Airlines, "What is Southwest's refund policy?" (highlight added) · Captured October 18, 2026 · View source

Screenshots captured October 18, 2026. Not affiliated with Southwest.