Consumer guide · Wireless

How to dispute a charge with Verizon

Follow the steps yourself for free. Sam isn't open to the public yet — join the waitlist and we'll invite you when a spot opens.

1. Ask for a supervisor

Verizon's own dispute page says you can contact Customer Service and ask to speak to a supervisor.

Highlighted excerpt from Verizon's page for: 1. Ask for a supervisor
Verizon Support, "Arbitration & dispute resolution FAQs" (highlight added) · Captured October 16, 2026 · View source

2. Put it in writing

Before arbitration, Verizon requires written notice of the dispute at least 60 days in advance, using its Notice of Dispute form.

Highlighted excerpt from Verizon's page for: 2. Put it in writing
Verizon Support, "Arbitration & dispute resolution FAQs" (highlight added) · Captured October 16, 2026 · View source

3. Under $10,000? Small claims is an option

Verizon says for claims under $10,000, either side can bring an individual action in small claims court.

Highlighted excerpt from Verizon's page for: 3. Under $10,000? Small claims is an option
Verizon Support, "Arbitration & dispute resolution FAQs" (highlight added) · Captured October 16, 2026 · View source

Screenshots captured October 16, 2026. Not affiliated with Verizon.